Resume posted by Sophie in Tourism.
Desired salary: $9,000.00
Desired position type: Any
Location: Bloemfontein Free State, South Africa

[email protected]


I am a hard worker and a fast learner. I maintain a high level of professionalism and proper customer care. I am a well skilled organizer and a good time keeper. I pay close attention to detail and plan my time well.
I am also a good team-player and believe in always being open to learning new skills, and collecting information to inspire and encourage my general knowledge. I am a good communicator and require minimal supervision.
Thanks to my experience in the travel industry, I am able to work well in stressful and demanding environments.



1989 – 1996 Aga Khan Primary School Kenya Certificate for Primary

(Kenya) Education (KCPE)

1997 – 1999 Parktown High School for Grade 8 – 10

Girls, Johannesburg

1999 – 2001 St. Joseph’s Christian Senior Matric Certificate

Brothers’ College, BFN with Endorsement


University of the Free State (2003 – 2005)

Baccalaureus in Applied Leisure Science: Tourism (main subjects)

  • English (comprehensive and creative writing)
  • Computer literacy
  • Cultural, Heritage and Community Tourism
  • Customer Care
  • Introduction to Tourism
  • The Travel Trade
  • Tourism:  Southern Africa
  • Tourism:  Africa
  • Tourism:  Europe and The Americas
  • Eco-Tourism
  • Anthropology
  • Positive Psychology
  • Social Research into Leisure
  • Social Structure and Leisure 
  • Social Dynamics and Sport
  • Sports and Politics
  • Marketing and Public Relations and Human Resources


Central University of Technology (2008 – 2011)

National Diploma:  Tourism Management (main subjects) 

  • Travel Management
  • Business communication
  • Communication 
  • Travel Development
  • Events Management
  • Air Fares and Ticketing
  • Marketing and Human Resources
  • Financial Management
  • Computer literacy
  • French
  • English

Tourism Internship (6 MONTHS)



2003 – 2005 volunteered for the Kovsies Community Project at the UFS as a Project Leader.

2007 – 2020 Sunday school teacher at St. Margaret Anglican Church as well as church 

Church council and Lay Minister


2015 June, to current time:  Sure Etnique Travel

Travel Consultant for Corporate Clients as well as Leisure Clients

  • Extensive Diary Management.
  • Flights, accommodation, car hire and transfer arrangements for my corporate and Leisure clients.
  • Conference arrangement for our university clients.
  • Telephone screening and switchboard management.
  • Assist walk-in visitors with all travel management, i.e. travel itinerary, tour packages, travel insurance and Visas.
  • Action urgent emails on a daily basis from my corporate clients including issuing the flight tickets as well as vouchers for the car hires and accommodation, Visas and transfers.
  • Assist in handling all courier.
  • Maintaining a filing system that is easily obtained by management and colleagues when required and keeping it updated.
  • Hosting and entertaining VIP Clients and VIP Suppliers to maintain good business relationships.


2013 – 2015 June:  BCD Travel Bloemfontein and Mercedes Benz Branch Pretoria

Travel Consultant for corporate clients

  • Flights, accommodation, car hire and transfer arrangements for my corporate and government clients.
  • Extensive Diary Management.
  • Conference arrangements for our ESKOM corporate clients as well as the majority of the government clients, nationwide.
  • Action urgent emails on a daily basis for my clients, including booking and issuing their flight tickets, as well as their hotel and car hire vouchers.  Creating detailed itineraries for their trips and creating tour packages for their holiday trips.
  • Telephone screening and switchboard management.
  • Attending to admin on a daily basis, every morning and sorting internal and external mail.
  • Assist in handling couriers.
  • Hosting and entertaining VIP Clients and VIP Suppliers to maintain good business relationships.


2011 – 2013 Nomad Adventure Tours

Travel guide (Over-lander)

  • Assisting senior guides with managing international clients’ itineraries.
  • Arrange ground tours and excursions for the clients during the course if the tours.
  • Arrange all catering arrangements according to the clients’ dietary requirements during the tours.
  • Assisting the international clients with their cross-border documents during the tours.
  • Assist the tour operator with the planning and arrangement of the tours.
  • Keep our clients as well as our regular suppliers updated as deemed necessary by management.
  • Train travel assistants as well as new travel guides.
  • Provide detailed and correct information during general tours as well as specific attractions.
  • Maintain sound leadership on all tours assigned to my crew and I. 


2010 – 2011 Sure Etnique Travel 

PA/Office Support/ Secretary (Intern)

  • Telephone screening and managed the switchboard.
  • Typing.
  • Handled courier.
  • Managed and maintained an orderly filling system.
  • Organized materials required for various general meetings, as well as training sessions and interviews.
  • Assisted with the general admin duties.
  • Assisted with taking minutes and also circulating the weekly meetings and agendas.
  • Maintained client database and kept it well updated for the consultants.
  • Assisted with arranging meetings and scheduling appointments for the management team as well as the consultants.
  • Kept abreast of incoming emails and sorted/actioned them accordingly.


  • Travel Consultant 8 years


    Travel Management

Spoken Languages

    English, Swahili

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