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10 Jun 2021

Permanent Vacancy for Unemployed and Skilled Key Accounts Manager Wanted Urgently

Tsebo Solutions Group – Posted by JobLink24 Johannesburg, Gauteng, South Africa

Vacancy for Unemployed and Skilled Cleaner

Job Description

Vacancy for Unemployed and Skilled Key Accounts Manager Wanted Urgently

Location: Johannesburg, Gauteng, South Africa

Job Type: Permanent

Company/Employer: Tsebo Solutions Group

Job Title: Key Accounts Manager

Closing Date: 2021/07/31

Reference Number: TSE210609-1

 

Job Description

Our Client is urgently looking for a skilled Key Accounts Manager to for deliver on key outputs in order to ensure we meet customer expectations and a longer- term strategic relationship is maintained on a National Client Portfolio with contract retention as a key goal.

Duties and Responsibilities  

  • To develop and maintain long term strategic relationships with Tsebo’s key customer in order to ensure ongoing contract retention
  • To engage in tri-partite relationships with various stakeholders within the client to ensure clients expectations are met in order to cement Tsebo’s position as a supplier
  • To develop innovative solutions for various individual customers and Brands that not only supports our current services portfolio but lead the business in improving those services and developing new ones.
  • To develop and maintain a governance structure with the client to ensure efficient reporting is maintained in the contract
  • To regular contract plans and strategic initiatives to be presented to the client.
  • Monthly monitoring of service performance, quality audits, evaluate successes, risks and opportunities and formulate plans to address these
  • To identify key influencers and decision-makers within customer and develop an action plan to deepen the relationship with this audience.
  • To develop an intimate understanding of the customer’s business and identify and explore commercial opportunities.
  • To develop feedback platforms to measure customer satisfaction.
  • To fully understand and report on commercials and SLA performance to the client and internal regions monthly
  • To understand potential savings that can proactively be given to the client annually.
  • To facilitate with operations and close with clients any gaps identified
  • To act with utmost urgency when attending to any client request.
  • To ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
  • Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
  • To regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met
  • To respond to clients and management request timeously and providing necessary action required.
  • To ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys. It may also include client specific requirements.
  • To effectively communicate and filter company information to contract managers who needs to filter down to their staff.
  • To regularly keep your line management informed of pertinent issues relating to your contracts.
  • To ensure each unit is operating within the budgetary guidelines and ensure correct billing
  • To manage Adhoc and Reactive work on a monthly basis based on need.

Required Skills and Competencies 

  • Must have experience of managing accounts and relationships
  • Must have experience of direct customer contact
  • Must have experience of presenting proposals and reports to customers at senior management level
  • Must have a good understanding of what is required to develop and maintain the most valuable customer relationships
  • Must have understanding of the Tsebo reporting structures financially
  • Must have experience in multi-site Tsebo Operations
  • Must have understanding and knowledge of the Tsebo footprint nationally
  • Must have preferable experience in Cleaning or related soft services
  • Must have strong Operational Management

Required Qualifications       

  • Must have relevant tertiary qualification preferably in Business Management (business development/sales/marketing/project management/financial)
  • Must have broad experience within the services industry
  • Must have minimum 10 -15 years in similar or related position essential
  • Must have proven track record of experience with clients and sales

Vacancy for Unemployed and Skilled Key Accounts Manager Wanted Urgently

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Job expires in 38 days.

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