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4 Aug 2021

Permanent Vacancy for Unemployed and Skilled Claims Admin Assistant Wanted Urgently

Sanlam Group – Posted by JobLink24 Western Cape, South Africa

Job Description

Vacancy for Unemployed and Skilled Claims Admin Assistant Wanted Urgently

Location: Bellville, Western Cape, South Africa

Job Type: Permanent

Company/Employer: Sanlam Group

Job Title: Admin Assistant

Closing Date: 22 Sept 2021

Salary Market Related

 

Job Description        

Our client is looking for a Assistant to start working urgently.

 

Duties

  • To preparing a claim for the Claims Consultant by ensuring all required information is availableAdminister and pay claims
  • To handle queries (telephonically and/or via email) within agreed timelines
  • To action and respond to all customer/client follow-up tasks within agreed timelines
  • To answering of calls on the Living Benefit Claims Helpdesk (on rotation basis)
  • Engaging telephonically with clients regarding the progress of the claim

 

Qualifications and Experience:

  • Must have matric / Grade 12
  • Must have relevant Degree or Diploma (will be an advantage)
  • Must have fully bilingual (fluent in English and Afrikaans)
  • 3 years’ experience in claims administration of Long-term Life benefits.
  • Must have knowledge of long-term Life Products and Benefits.
  • Must have good understanding of Renewal policy and Individual Life Operational systems will be an advantage.
  • Must have experience in the medical field (e.g. Nursing, Medical Aid Claims) will be an advantage.
  • Must have previous experience in telephonic customer service or call centre environment will be an advantage.

Key Competencies

  • Must have analytical thinking
  • Must have building Relationships.
  • Must have building Customer Loyalty
  • Must have communication (Written and Verbal)
  • Must have  team Success
  • Must have problem Solving
  • Must have attention to detail
  • Must have adaptability
  • Must have accountability

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