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11 Jan 2022

Permanent Unemployed Skilled Customer Service Team Member Wanted Urgently

KFC – Posted by JobLink24 Free State, South Africa

Job Description

Unemployed Skilled Customer Service Team Member Wanted Urgently

Location: Free State, South Africa

Job Type: Permanent

Employer: KFC

Job Title: Customer Service Team Member

Salary: Market Related

Closing Date: 31 March 2022

 

Job Description

Our client is urgently looking for a Customer Service Team Member to join the team.

Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.

Duties and Responsibilities:

  • He or she is responsible for the Customer Service experience in the restaurant by
  • To ensure that the environment is friendly, warm & inviting
  • Proactive and solutions-oriented to surpass the customer’s service expectations
  • To ensure that engagement with the customer is authentic, friendly, high energy and engaging
  • To execute duties with accuracy, speed and friendliness, including Kiosk interface
  • To execute KFC health, safety and hygiene standards
  • Serving KFC products that meet the standards

Required Matric:

  • Preferred training in Hospitality industry
  • Minimum 1 year customer facing experience
  • Passion for customer service

Required Competencies:

  • Must have ability to communicate in a clear, concise and friendly manner
  • Must have strong interpersonal skills
  • Must have confidence in a customer facing role
  • Passion for customer service
  • Must display excellent listening and verbal skills
  • Must display excellent guest management skills
  • Technically savvy to many various layers : kiosk, deliver, click and collect
  • To maintain a high and positive energy
  • Professionalism
  • Must have ability to multitask
  • Team Orientated
  • High attention to detail
  • Must have ability to stand/walk and stay focused and alert for extended periods of time
  • To remain tactful when facing confrontational situation.

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