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18 Feb 2022

PermanentUnemployed and Skilled Service Manager Wanted Urgently

TWK Agri – Posted by JobLink24 Standerton, Mpumalanga, South Africa

Job Description

Unemployed and Skilled Service Manager Wanted Urgently

Location: Standerton, Mpumalanga, South Africa

Job Type: Permanent

Employer: TWK Agri

Job Title: Service Manager

Salary: Market Related

Closing Date: 17 March 2022

 

Job Description

Our client is urgently looking for a Service Manager at Standerton, Mpumalanga.

Duties and Responsibilities:

  • To ensure that the Service department contributes to customer satisfaction by providing optimal customer care
  • To promote the dealers service departments capabilities and strengths
  • To determine customer needs and communicate these to the service shop and deliver the vehicle on time
  • Understand the customer’s concerns
  • To record customer requirements and details accurately
  • To identify potential marketing opportunities
  • Promote dealer service benefits to potential customers
  • To answer telephone as per Toyota Telephone Standards
  • Strictly use current Standard Operating Procedure for Reception Process to take appointments
  • To ensure customers are notified of payment prior to collection
  • To ensure all warranty and motorplan work has been identified and signed for by the customer
  • To maintain effective communication / liaison with customers and workshop staff
  • To take initiative to make decisions in the best interest of the customer
  • To maintain regular contact with the customer
  • To ensure vehicle is completed at promised time
  • To sell features, advantages and benefits to the customer
  • Monitor sub-let repairs
  • To follow-up on awaiting parts – special order parts
  • To sell additional products, services and repairs in a professional manner
  • To ensure all repairs and parts, as requested, have been carried out and charged for

Qualifications and Skills:

  • Must have Matric / Grade 12
  • Must have sound / basic technical product knowledge
  • Must have good people handling and leadership skills including communication skills
  • Must have ability to communicate empathetically with customers
  • Must be fully bilingual (English & Afrikaans)
  • Must have good listening skills
  • Must have good time management and administrative skills

Unemployed and Skilled Service Manager Wanted Urgently

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