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31 Mar
2022
PermanentUnemployed and Skilled Hotel Receptionist Wanted Urgently
Job Description
Unemployed and Skilled Hotel Receptionist Wanted Urgently
Location: Stellenbosch, South Africa
Job Type: Permanent
Employer: Helderberg Personnel cc
Job Title: Hotel Receptionist
Salary: Market Related
Closing Date: Apr 18 2022
Job Description
We are urgently looking for a Hotel Receptionist to start working immediately.
Duties and Responsibilities:
- To greet guests over the phone in a friendly, courteous manner (within 3 rings).
- To identify guest reservations needs by asking open ended questions and determine appropriate room types and maximize room rate.
- To deal with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time.
- To process all reservation requests, changes and cancellations received by phone and email.
- To actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Enrolling guests to be Marriott Bonvoy members.
- To explain guarantee, special rate and cancellation policies to callers.
- To verify and record reservation information accurately.
- To accommodate and document special requests.
- To answer questions about property facilities/services and room accommodations.
- To follow sales techniques to maximize revenue by upselling rooms and promoting hotel restaurants and other services and facilities to guests.
- Input and access data into reservation systems (Opera and Marsha).
- To identify and record special billing instructions.
- Pre-block all special requests or VIP accommodation accurately.
- To contribute to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
- To acknowledge assigned reservation messages.
- To follow up and conversion of enquiries is of utmost importance.
- Responsible for tidy administration, including keeping accurate records of all paper transactions, and file all reservations in a systematic order for easy referral.
- To deal with pro-forma invoices and following-up on payment and vouchers.
- Responsible for online bookings (Third Party Websites).
- Responding to email queries.
- Responsible for Morning Reports, working out reservations statistics and balancing the hotel inventory.
- To assist with Group and Conferencing enquiries.
- To comply with quality assurance expectations and standards.
- To protect the privacy and security of guests and co-workers.
- To maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors and Managers.
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
- Transmit information or documents using a computer, mail, or facsimile machine.
- To operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
- To handle incoming and outgoing mail, including date stamping and distributing incoming mail.
- To create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
- To compile, copy, sort, and file records of office activities, business transactions, and other activities.
- To enter and locate work-related information using computers and/or point of sale systems.
- To check in and out of guests
Key Requirements:
- Must have Hotel or Guest House experience
- Must reside in Stellenbosch or close surroundings
- Must have one year’s prior and recent experience.
- Must have previous experience in Reservations.
- Must have good working knowledge of Property Management Systems.
- Must have experience in MS Word, Outlook and Excel.
- Must have an excellent telephone manner.
- Must be self-motivated and be able to take initiatives.
- Must be committed to the precise and thorough following of reservations and front office systems and procedures.
- Planning, organizational and time management skills.
- Must have ability to work accurately under pressure.
- To support all co-workers and treat them with dignity and respect.
- Must be a team player with a positive attitude
Unemployed and Skilled Hotel Receptionist Wanted Urgently
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