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31 Mar 2022

PermanentUnemployed and Skilled Guesthouse Manager Wanted Urgently

The Apollis Cottage – Posted by JobLink24 Springbok, Northern Cape, South Africa

Job Description

Unemployed and Skilled Guesthouse Manager Wanted Urgently

Location: Springbok, South Africa

Job Type: Permanent

Employer: The Apollis Cottage

Job Title: Guesthouse Manager

Salary: R7 000.00 – R9 000.00

Closing Date: May 22 2022


Job Description

We are urgently looking for a Guesthouse Manager to start working immediately

 Duties and Responsibilities:

  • To ensure and providing flawless, upscale, professional, and high-class guest service experiences
  • To analyze customer feedback and providing strategic direction to continuously improve overall rating
  • Responding to guests’ needs and anticipating their unstated ones
  • Appraise team’s performance and produce regular reports
  • To liaise with Housekeepers and groundskeeper Staff to provide an overall comfortable guest experience
  • To examine daily duties, assign tasks and check on progress
  • To analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • To establish friendly relationships with regular hotel clients
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, the elderly, children, and VIPs, receive personalized services
  • To coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • To inform clients of our hotel services, including breakfast and picnic options
  • To promote all hotel amenities, conveniences, and event management offered
  • To provide upscale guest service experiences for clients throughout their stay
  • To ensure clients are properly greeted upon their arrival
  • To monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • To coordinate luggage collection and storage
  • To oversee check-in and check-out procedures, including reservations and financial transactions

Main Requirements:

  • Must have proven work experience as a Guest Relations Manager, Hotel Manager, or similar role a plus
  • Must have understanding of all hotel management best practices and relevant laws
  • Must have proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Must have excellent problem-solving and multitasking skills
  • Must have leadership skills along with the ability to motivate a team into high performance
  • Must have ability to work flexible hours and relocate to live on the property
  • Must have strong sense of responsibility and a professional presentation

Unemployed and Skilled Guesthouse Manager Wanted Urgently


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