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5 Dec 2020

Permanent Job Vacancy for Supervisor ICT

Sibanye Stillwater – Posted by JobLink24 Johannesburg, Gauteng, South Africa

Job Description

Job Vacancy for Supervisor ICT

Location: Johannesburg, Gauteng

Job Type: Permanent

Company: Sibanye Stillwater

Job Title: Supervisor ICT

Closing Date: 09- December- 2020

Reference Number: 498933

Qualifications and Requirements:

  • Must possess a Grade 12- Matric
  • Relevant qualification in IT technical support and systems / network administrator
  • Minimum of 3-years’ experience within a similar role
  • Must have experience with application Support, Incident & Problem Management, Configuration Management and SLA management
  • Must have the ability to document and manage site schematics and supporting documentation
  • Must have a very good understanding of Sibanye ICT business objectives and vision
  • Must have a good understanding of the scope of the Service Desk for first line support and the role of Technicians and IT specialists in second line support
  • Must have an understanding of the basic technology related to hardware and software
  • Must have a good understanding of IT systems and processes
  • Must have good administration skills
  • Must have Service management capabilities
  • Ability to effectively communicate with a broad base of end users
  • Ability to work well with others in a team environment
  • Must be willing to travel if and when required
  • Must have declared medically fit for the position and environment, as determined by a risk based medical examination at a relevant Sibanye Stillwater Occupational Health Centre

Key responsibilities:

  • To oversee the technical site professionals in achieving the SLA targets and improvement of service delivery
  • To ensure that business operations are enabled to effectively and appropriately apply and utilize information technology
  • Ongoing alignment of service delivery with Enterprise Architecture standards and service frameworks
  • To advice on functional and technical requirements, translated into detailed project plans and schedules
  • To appropriate levels for monitoring resources and system performance are in place with up-to date information and the region are established and maintained
  • Serves rooms which comply with required regulation and standards
  • Maintain and support currently used computer systems
  • To update asset register of all computer hardware
  • Leadership and direction to subordinates in the areas of technical problems, priorities and methods
  • To project scopes, new implementations, testing, R&D and site documentation will also be a critical part of the role.
  • Problem management through liaison with specialists in ICT teams to identify and resolve underling problems
  • Service delivery trends monitored as a basis for continuous service improvement
  • Compliance to the IT asset management procedure & IT procurement policy and standards including SOX
  • Appropriate action in resolving escalated complaints
  • Leadership and direction in the areas of technical problems, priorities and methods

NB: Applicants who receive no response to their applications within 14 days may consider their application for the position to be unsuccessful.

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