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21 Dec 2020

Permanent Job Vacancy for Skilled and Unemployed Client Liaison Officer

Fidelity Services Group – Posted by JobLink24 Pretoria, Gauteng, South Africa

Job Description

Job Vacancy for Skilled and Unemployed Client Liaison Officer

Location: Pretoria, Gauteng

Job Type: Permanent

Company/Employer: Fidelity Services Group

Job Title: Client Liaison Officer

Salary: R120 000 – R180 000 per annum

Closing Date: 25 December 2020


Job Purpose

The main purpose of the Regional Client Liaison Officers in Fidelity Cash Management Services Department is to ensure that a consistently, high quality liaison is established between clients and Fidelity Cash Management Services in terms of variances and queries encountered during the processing and verification of all client deposits.

Minimum Requirements:

  • Must have matric (Grade 12)
  • Must be able to function in a stress full environment with daily challenges
  • Must have registered Grade C PSIRA Certificate
  • Must have exceptional MS Office computer literacy (Word, Excel & Outlook)
  • Must have excellent people management skills
  • Must have excellent time management skills
  • Must have required industry experience
  • Must have own transport and valid driver’s license
  • Must be willing to travel
  • Must have clear criminal record

Key Responsibilities

  • To investigate all regional banking variances
  • To investigate all regional processing variances
  • To report any irregularities to Management
  • To ensure that all information on incident reports are correct
  • To give clients constant feedback regarding queries
  • To handle all queries, incident and initial investigation reports
  • Any other reasonable duties/instructions issued by the Regional Manager
  • To ensure all client queries are dealt with in a professional manner and timeously
  • To ensure Incident reports are completed correctly and handled as required, including communication to clients where required
  • To ensure client satisfaction is top priority in our line of business
  • To ensure all daily reports and statistics are completed and filed correctly
  • To ensure that all relevant video footages pertaining to incidents are downloaded and saved
  • To advise Management of flaws in teller processing
  • To investigate all variances encountered during processing of client deposits and client queries
  • To keep a proper record of all investigations
  • To assist with ad hoc tasks
  • To assist with relevant training
  • To assist with regional audits
  • To assist with regional appointments and payroll

Required attributes:

  • Must be able to multi task
  • A hands-on person with exceptional time management skills
  • Must be a team player
  • Must be honest and reliable, and of good health
  • Willing to work long hours/overtime due to job requirements
  • Must have good interaction skills, bilingual,
  • Must have communication & negotiation skills
  • Pleasant telephonic mannerism
  • Portray a professional image
  • Must have excellent administration skills
  • Must have good writing & reporting skills


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