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5 Dec 2020

Permanent Job Vacancy for Junior IT Support Technician

Servest Group – Posted by JobLink24 Cape Town, Western Cape, South Africa

Job Description

Job Vacancy for Junior IT Support Technician

Location: Cape Town, Western Cape

Job Type: Permanent

Company: Servest Group

Job Title: Junior IT Support Technician

Closing Date: 2020/12/13

Reference Number: SER201204-4

Minimum Requirements      

  • Must have Grade 12
  • Must have IT degree or IT diploma or A+ or N+ or similar qualification
  • Must have IT Support Technician, or IT Helpdesk intern
  • Must have Technical computer skills, mobile handset knowledge and basic networking knowledge

Duties & Responsibilities     

  • Gathers existing process documentation and reviews with process SMEs, updates the process documentation if require
  • Responding to queries via the various IT helpdesk channels i.e. phone, email, portal and in person
  • To perform troubleshooting using different diagnostic techniques
  • To provide resolution within SLA according to priority of the logged issue
  • To redirect unresolved issues to the next level of support personnel
  • To keep record of problems and follow-up with customers
  • To train other staff in troubleshooting and diagnosing problems
  • To gain feedback from customers to improve service and training methods
  • To write and edit training manuals
  • To provide suggestions to improve service

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