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24 Nov 2020

Permanent Job Vacancy for Analyst at Standard Bank

Sandard Bank Group – Posted by JobLink24 Pretoria, Gauteng, South Africa

Job Description

Job Vacancy for Analyst at Standard Bank

Location: Pretoria

Company: Sandard Bank Group

Reference Number: 51986

Job Type: Permanent

Job Purpose

  • Supporting the Account Executive with the day-to-day operations and maintenance of the allocated portfolio.
  • Providing an overall administrative and credit management responsibility for the portfolio.
  • Ensuring that all compliance requirements within the Portfolio are met.
  • Act as a central office-bound contact point for the customer providing sales and service fulfillment.
  • Supporting the Account Executive in meeting sales and service targets within their respective portfolios.

Responsibilities/Accountabilities

Customer Experience

  • To complete all compliance training within laid down timelines.
  • To serve as a secondary point of contact for all customers within the portfolio.
  • To perform a liaison role between the customer and all other internal support divisions of the Bank.
  • To assist customers with general account management.
  • Responding to query and complaints management relating to the portfolio.
  • To ensure that customer service expectations are met and/or exceeded.
  • To ensure that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non first contact resolution” as appropriate.
  • To ensure that service requests in personal work list are actioned within agreed timelines.

Lending & Risk Management

  • To interpret business and financial information to prepare and motivate credit applications in line with credit requirements.
  • Assisting the Account Executive in preparing Business Approval Committee (BAC) papers when applicable.
  • Originating all requests of a credit or collateral nature on behalf of the customer, in consultation with the Account Executive.
  • To interact with customers to obtain and analyze financial material, (i.e., debtors lists, management accounts, cash flow budgets), in terms of agreed covenants (as required for portfolio management).
  • To monitor daily excesses to ensure that customer facilities are managed within the parameters set by Credit.
  • To manage the credit limits (i.e. ensuring that limits are timeously renewed) (portfolio management).
  • Accurately and efficiently collates and checks collateral documentation and mandates for banking facilities.
  • To manage the timeous regularization of facilities letters.
  • To manage the timeous regularization of conditions of approval.
  • To ensure the timeous completion of all reviews.

 

Portfolio Management

  • Actions internal reports as per laid down procedure.
  • Accurately updates and maintains customer information on all systems.
  • To ensure accurate completion of opening documentation of accounts.
  • Responding to opportunity and pipeline management on e3.
  • Capturing of call reports on e3.

Transaction-Led Customer Acquisition Support

  • To investigate and interrogate customer’s portfolio data to identify sales opportunities in support of the overall sales strategy of the segment.
  • To explain and promote additional value-adding solutions to existing customers when necessary.
  • To processes documentation related to the sales fulfillment.
  • Provides assist to the Account Executive in completing the customer value chain analysis.
  • To ensure that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified.
  • Identifying and actions opportunities for cross- and up-sell.
  • Identifying migration opportunities and sells products/services reactively.
  • To ensure accurate capture, updates or amendments of customer information and history notes.

Risk and Compliance

  • To ensure compliance with general banking and credit policies and procedures.
  • To support the implementation of the Financial Intelligence Centre Act (FICA) to ensure adherence to record-keeping requirements.
  • To ensure compliance to all applicable legislative requirements (e.g., National Credit Act, Consumer Protection Act, etc.).
  • To ensure adherence to all regulatory and compliance risk requirements.
  • To maintain information on Security and access control system (SACS) for the relevant business centre as per laid down procedure (if applicable).

Key Performance Measures

  • Achievement of Net Promoter Score (NPS) targets
  • Satisfactory risk and compliance audit results
  • Positive stakeholder feedback
  • Achievement of efficiency and effectiveness targets
  • Achievement of all migration targets
  • Effective change management and adoption of projects and initiatives
  • Number of queries and complaints logged effectively and correctly.
  • Number of leads submitted resulting in a sales conversion.
  • Number of cross selling opportunities identified resulting in sales conversion.
  • Number of leads logged in originating branch vs. sales conversion in concluding branch

Preferred Qualification and Experience

  • Must have Business Related Degree
  • Must have drivers Licence
  • Must have 2 years’ experience as an Account Analyst or Business Banker to gain exposure to lending principles and customer servicing.
  • Experience in a back-office Account Support or Customer Service Support role to understand how to deal with the customer as well as to understand how to process customer queries and requests.
  • Experience in Credit or Retail Credit Collections as an Analyst: Credit responsible for assessing credit applications.

Knowledge/Technical Skills/Expertise

  • Must have knowledge of general banking practices, processes and procedures.
  • Knowledge of administration processes and procedures pertaining to Business Banking transactions.
  • Must have knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyze financial data.
  • Must have knowledge of standardized personal and business banking products and pricing.
  • Must have knowledge and awareness of foreign exchange options, vehicle and asset finance and electronic banking options for lead generation purposes.
  • Must have knowledge of different industry sectors and sector risk profiles/trends; this includes an understanding of the impact of climactic conditions on the agricultural market (if there are Agribusiness customers in the portfolio).
  • Must have knowledge of credit principles and practices, including an understanding of credit application, collateral and balance sheet requirements, as well as a good knowledge of behavioral scoring.
  • Must have knowledge of the BDS/e3 system to capture and access customer account information.
  • Must have knowledge of multiple legal entities (companies, close corporations, sole proprietorships etc.) in the Business Banking and the legislative restrictions and requirements governing these from a financial services perspective.
  • Must have knowledge of the Companies Act and the Companies and Intellectual Properties Registration Act (CIPRA) for correct documentation and mandate preparation purposes.
  • Must have knowledge of the Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).
  • Must have knowledge of how to use the Group Reference Guide to access and look up relevant information.
  • Understanding and support of the bank’s multi-channel environment.

Technical Skills

  • Credit assessment skills
  • Business acumen
  • Numerical skills and financial acumen
  • Computer literate
  • Negotiation skills

PLEASE NOTE: Do not pay for this job position.

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