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28 Nov 2020

Permanent Job Vacancy for a Switchboard Operator

Shoprite Group – Posted by JobLink24 Pinetown, KwaZulu-Natal, South Africa

Job Description

Job Vacancy for a Switchboard Operator

Location: Pinetown, KwaZulu-Natal

Job Type: Permanent, Contract

Company: Shoprite Group

Job Title: Switchboard Operator

Job Closing Date: 06/12/2020

Reference Number: SHO201126-4


Purpose of the Job

Switchboard Operator will provide support to the DC Manager. The candidate must warmly welcome visitors and effectively manage the switchboard to ensure that calls are correctly and efficiently routed and that messages are delivered to the right staff without delay. Key performance areas will include switchboard management and reception. This will include the capturing and maintenance of administrative documents, performing deliveries and other ad hoc tasks as and when required.


Job Objectives

  • To answer all incoming calls, provide detailed and relevant information to the caller and transfer the call to the appropriate source if requested
  • Relay messages to the proper location within the organization
  • To manage boardroom bookings
  • To compile and maintain company’s phone directory and ensure switchboard systems work effectively at all times
  • To keep a safe and clean reception area by complying with procedures, rules, and regulations
  • Receiving visitors
  • To direct people to the correct destination
  • Listening to complaints/compliments and transferring the call to relevant people
  • Follow up on messages received and requests from clients
  • To provide relevant information to clients
  • To notify staff on visitor’s arrival
  • To provide office support services in order to ensure efficiency and effectiveness
  • To receive and sort mail and deliveries
  • To conduct other administrative tasks, including sending faxes and scheduling appointments
  • To ensure compliance with security procedures by monitoring logbooks, issuing visitor badges and hot works permits


  • Must have Grade 12
  • Two 2 Years relevant experience in Reception and working on a Switchboard

Knowledge and Skills

  • Switchboard
  • Basic knowledge service options and departments
  • Must have excellent verbal and written communication skills– fluent in English and at least one other official language
  • Detail oriented
  • Organized
  • Must have computer literacy (G Suite & MS Office: Word, Excel and PowerPoint)

Applicant Feedback

Shoprite will contact all shortlisted candidates whenever possible. Therefore, if you do not hear from one of our Recruiters within 30 days, please accept that your application was unsuccessful.



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