PermanentJob Position for Security Engineer L3 Wanted
Job Description
Job Position for Security Engineer L3 Wanted
Place/Location: Cape Town
Job Salary: R55 467.00 Per Month
Type of the Job: Permanent
Company/Employer: Sabenza IT Recruitment
Post Title: Job Position for Security Engineer L3 Wanted
Vacancy Details
The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems
Job Description Key Roles and Responsibilities:
Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
Perform necessary checks, apply monitoring tools and respond to alerts
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Assist in analysing, assigning and escalating support calls
Investigate third line support calls assigned and identify the root cause of incidents and problems
Report and escalate issues to 3rd party vendors if necessary
Provide onsite technical support to clients and provide field engineering services to clients
Expected to take ownership of relevant technologies according to domain or specialization.
Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality
Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
Proactively identify opportunities for work optimization including opportunities for automation
Knowledge, Skills and Attributes:
- Strong documentation and report writing
- Ability to use reporting to trend and provide insight to risks
- Ability to work collaboratively as one team across different business areas
- Solid understanding of networking and networks
- Good understanding and appreciation of technical design and business principles
- Demonstrates project management and administration ability
- Good project skills which are demonstrated in the execution of installations and other assignments
- Demonstrate customer engagement skills
- Demonstrate relevant domain specialist knowledge
- Good verbal communication skills
- Client focused and display a proactive approach to solving problems
- Ability to coach, mentor and provide guidance to team members
- Good understanding of project management principles
- Be proficient in the implementation, configuration of the products in the security GTM.
Academic Qualifications:
Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Certified in the following technologies
Security +
Higher certifications in the flowing key vendors…
ZScaler cloud proxy certification
Checkpoint CCNP
Pulse secure certifications
Advantageous Certifications:
Up to date and relevant ITIL certification
Industry certifications (CISM, CISSP etc.)
Cisco Certified Internetwork Expert – Routing and Switching (CCIE)
Cisco Certified Network Professional – Wireless (CCNP)
Cisco Certified Internetwork Expert – Security (CCIE-S)
Fortinet NSE 4 and above
Required Experience:
Solid years of work experience
Solid experience required in in Engineering function within a medium to large ICT organisation
Solid experience of Managed Services
Excellent working knowledge of ITIL processes
Excellent experience working with vendors and/or 3rd parties
Required Skills
cisco
itil
fortinet
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