Job Description

Job Position for German Speaking Customer Service Consultant Needed

Place/Location: Cape Town
Job Salary: Market Related
Type of the Job: Permanent
Company/Employer: West Coast Personnel
Post Title: Job Position for German Speaking Customer Service Consultant Needed

Vacancy Details

German Speaking Customer Service Consultant – Cape Town

As a young dynamic team, we integrate seamlessly into the structures of our customers. Through flexibility and dynamism, we offer scalability for companies and start-ups at every stage. Furthermore, through a broad-based leadership team, we offer first-class expertise not only in customer service but also in many other areas, such as sales, legal, legal tech, SaaS, marketing and many more.

What you’ll do at our company:

• As the primary point of contact for our customers, you’ll be the pro…
  • in a good mood
  • in never recognizing problems without a solution
  • in completing customer information, data and documents
  • in giving professional advice on inbound calls to make them understandable in case of product queries
  • in picking up the phone and proactively assisting interested and existing customers
  • in processing and responding to service ticket emails
  • in digitally capturing, managing and maintaining documents and data pools
  • in comprehensive high quality service until absolute customer satisfaction is achieved
• Besides the necessary cultural add, you are just right if:
  • you are legally authorized to work in South Africa because you have South African citizenship or permanent residency
  • you are fluent in German – spoken and written
  • communication is not a strength but a weapon in your hands
  • your enthusiasm is contagious
  • challenges are a reason for joy for you
  • you deal with customers in a professional as well as friendly manner
  • you have the ability to make even neutral information exciting and compelling
  • empathy and sensitivity are skills you don’t have to use, but can’t put down
  • you have technical understanding
  • you understand how self-confidence and teamwork go together

What you get from us:

• With us you are a person, not a number! Become a part of us and look forward to….
  • A smart and agile team
  • Approachable and open leadership
  • Monthly 1on1’s for your development
  • The opportunity to look behind the scenes of a start-up and help shape it
  • A cool, hip office in downtown Cape Town with good flat whites
  • an attractive salary in line with the market
  • no night shifts & weekends off
  • above average number of paid vacation days
  • extras for the right mindset, like meditation sessions
• Ready for your new challenge?
• Email your CV to
• [email protected]
• only if you meet the above requirements
• Candidate Requirements
• ….

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