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10 Jun 2022

PermanentJob for Guest Manager Requered

HR Business Partners t/a Law Emporium – Posted by JobLink24 Mpumalanga, KwaZulu-Natal, South Africa

Job Description

Job for Guest Manager Requered

Place/Location: Mpumalanga
Job Salary: Market Related
Type of the Job: Permanent
Company/Employer: HR Business Partners t/a Law Emporium
Post Title: Job for Guest Manager Requered


Vacancy Details

  • A top Car Dealership in Witbank is looking for a Client Liaison Officer / Guest Experience Managerkey Objectives: Ensure overall process adherence to deliver and sustain FGE SOPsTo drive the guest first approach amongst sales and service staff at the dealership at the dealer shipMonitor all the guest experience metrics and Guest feedback channel and work directly with DP/GM/SM/Service Manager To insure the lifetime relationship engagement activities are being carried out
  • Ensure personalized reception by availability and continuous training of guest facing staff like Concierge, Reception, Security and Housekeeping staff
  • Ensure adherence to all management meetings of all sales and services
  • In liaison with the Sales and Service Manager lead, facilitate and coordinate continuous dealership training program
  • Manage and lead the 5S program at the dealership (Sales & Service) by dividing the responsibility amongst the team
  • Monitor all Guest related concerns for both Sales and service
  • Report to Dealer Principal, Relationship with Sales Manager, Service Manager and HR Manager
  • Professional: Bachelor Degree in Marketing, Sociology, Human Science
  • Minimum of 5 years experience in Guest facing / Guest satisfaction position
  • Hospitality experience would be strong advantage, such as hotel, high value retail

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